Mobile Broadband has grown dramatically in a very short period of time and users have high expectation of the quality of experience they receive. Operators find it challenging to meet this expectation and recognise the need for tools to give them visibility into customer experience so they can address issues as efficiently as possible.

Radcom’s Omni-Q Service Assurance tool has been adopted by a number of global carriers as their prime tool for monitoring their Mobile Broadband provision and allowing their engineers a drill down to issues. It can seamlessly integrate with other Radcom Omni-Q applications providing customer care portals or work in standalone mode providing a focused view on this hugely important service. 

Compared to monitoring RAN based applications, our Mobile Broadband analysis requires probes to only be located on the Gn/Gi and from here we can deliver highly detailed REAL USER experience statistics and analysis.

Radcom's Omni-Q Service Assurance solution presents the following benefits:

• Provides Real Customer Experience monitoring
• Optimises revenues from inbound and outbound roamers
• Ensures sustained QoS for High Speed Internet and 3G Data Services
• Guarantees customer satisfaction from mobile broadband services
• Reduces service downtime by quickly troubleshooting and resolving problems 
• Increases customer satisfaction
• Optimises network efficiently by identifying and dealing with bandwidth hogs and spammers
• Increases revenues from internet sites and WAP portals by monitoring performance and usage

Mobile Broadband Data Monitoring White Paper

Mobile Service Assurance Data Sheet